If a user forgets the password to their Sam360 account, their password can be reset in the User Details section of the Sam360 portal.
To see a list of all users, visit the All Users report
To see a list of users that have permission to log on to the Sam360 portal, visit the Portal Users report in the Settings area.
- Click the user whose password is to be changed
- Click the ‘Advanced’ tab
- Specify the new password
- Click ‘Save’
The user’s password has been reset.
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